Returns & Exchanges
At boAt, we ensure a seamless return policy where customers can request a replacement or refund within 7 days of delivery for any defective or damaged products. Our goal is to ensure you continue to 'Plug Into Nirvana' with complete peace of mind.
Initiate Request
Visit our Support Portal and enter your Order ID and phone number to select the item you wish to return or replace.
Verification
Upload clear images or a small video of the product showing the defect to help our technical team validate your claim.
Pickup Arrangement
Once approved, a courier partner will be assigned to pick up the item from your doorstep within 24-48 hours.
Quality Check & Resolution
After the item reaches our warehouse and passes a quality inspection, we will ship your replacement or initiate a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing